Professional Diploma in IT Support (Overview) 




Our Government education has moved into a NEW ERA of skill education to produce more skillful and knowledgeable workers for our country workforce. Therefore, now we cooperated with Global University for Lifelong Learning  to provide Professional Diploma in IT Support. 

Certification Body:
1. Global University for Life Long Learning (GULL), USA  
2. Sijil Kemahiran Malaysia (Level 3), JPK Malaysia 

Who should attend:
  • Secondary school leavers who like to start their career life. 
  • Those who prefer a skill-based course than academy-based course. 
  • Those who like to take IT Advanced Diploma or Degree courses or interested in IT field are encourage to start with this practical course, so that they can catch up their IT field (Programming, System Engineering) easily in future.

Entry Requirement:
  • Age: 16 years old and above.
  • Willing to learn and intrested in IT support skills.
  • No PT3 or SPM result required 

Other Information: 
  • Language:  English or Mandarin. 
  • Duration: 12 Months 
  • Day: Monday to Friday 
  • Time: 9:30am to 4:00pm 
  • Teaching methodology:  Focus on IT practical skill 70% and train the student able to present and write technical proposals.
 
Subjects:
 
Module Description 
Modules: 1. Research Writing Skill
2. Presentation Skill
3. PC Hardware Technology and Assembly
4. Windows XP, 7, 8 & 10 Installation
5. Printer Troubleshoot and Maintenance
6. Laptop Troubleshoot and Maintenance
7. Mobile Devices Services and Repairs
8. CCTV Technology and Installation
9. PC Hardware Troubleshoot and Maintenance
10. Windows XP & 7 Support and Troubleshoot
11. Windows 7 Support and Deployment
12. Computer Network Configuration & Troubleshoot
13. Fiber Optics Technology and Basic Installation
14. Computer Server Installation & Configuration
15. System Integration Program
16. Interview Training Program
  17. Basic Electrical Wiring



 

Subjects Covered: 
1. Research Writing
1. Research Writing
2. Presentation Skill
2. Presentation Skill
3. PC Hardware Technology & Assembly
3. PC Hardware Technology & Assembly
4. Windows XP, 7, 8 & 10 Installation
4. Windows XP, 7, 8 & 10 Installation
5. Printer Troubleshoot & Maintenance
5. Printer Troubleshoot & Maintenance
6. Laptop Troubleshoot and Maintenance
6. Laptop Troubleshoot and Maintenance
7. Mobile Devices Services and Repairs
7. Mobile Devices Services and Repairs
8. CCTV Technology and Installation
8. CCTV Technology and Installation
9. PC Hardware Troubleshoot and Maintenance
9. PC Hardware Troubleshoot and Maintenance
10. Microsoft XP & 7 Support and Troubleshoot
10. Microsoft XP & 7 Support and Troubleshoot
11. Windows 7 Support and Deployment
11. Windows 7 Support and Deployment
12. Computer Network Configuration & Troubleshoot
12. Computer Network Configuration & Troubleshoot
13. Fiber Optics Technology and Basic Installation
13. Fiber Optics Technology and Basic Installation
14. Computer Server Installation & Configuration
14. Computer Server Installation & Configuration
15. System Integration Program
15. System Integration Program
16. Interview Training Program
16. Interview Training Program
17. Basic Electrical Wiring Course
17. Basic Electrical Wiring Course
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