IT Service Management II - Practitioner IT Service Management
IT Service Management II - Practitioner IT Service Management
A module that helps you to master practitioner knowledge of IT service management and apply IT service management skill in your organization
Generic Skills Addressed
Understand, developing, delivering and ensuring IT Service Management on your organization
Learning Outcomes
Generic Skills Addressed
Understand, developing, delivering and ensuring IT Service Management on your organization
Learning Outcomes
- Able to fully understand the service management concepts
- Able to apply CSI approaches and guiding principle
- Able to implement the purpose, goals, and objectives of metrics and measurements
- Able to apply change management and ensure continual service improvement
Lesson Outlines
- Lesson 1: Introduction to IT Service Management Practitioner
- Lesson 2: The CSI Approach - The Desire
- Lesson 3: IT Service Management Metrics and Measurement
- Lesson 4: Understanding IT Services Management Communication Principles
- Lesson 5: The CSI Approach - Check, Control and Redirect
Other Related Subjects
Advanced Network Support II - Interconnecting Networking Devices II (Cisco, Huawei)
Server System Support VI (MCSA 3) - Configuring Advanced Server System
IT Service Management II - Practitioner IT Service Management
